Privacy and cookies

Dato: 23.februar 2024

 

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Information on how Frk Hjortland AS processes privacy and cookies

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In order to give you as a visitor the best possible experience on the website, we collect information cookies. The person responsible for processing personal data that is collected on behalf of Frk Hjortland AS is the general manager, Cecilie L. Hjortland. The purpose is of course to process your personal data with the utmost respect and care in accordance with current regulations. You can at any time request access to the information collected about you, as well as request that the information be deleted.

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You can do that by contacting us at: cecilie@frkhjortland.no.

 

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What is a cookie and what is it used for?

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A cookie is a small text file that the website you visit stores on your mobile device or computer. All websites can send cookies to your browser if this is allowed in your browser settings. Cookies are very common on the Internet.

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There are two types of cookies, permanent and temporary/session-based cookies.

• Permanent cookies are stored as a file for a longer period of time in order to adapt the website to your wishes, choices and interests. They remain on your mobile device and computer until you choose to manually remove them. These are used, for example, when there is something new since you last visited the website.

• Session-based cookies are temporarily placed on your mobile device or computer when you visit the website. They disappear when you close the page and are therefore not stored permanently.

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Most websites use cookies to improve usability and the experience for you as a visitor. If you choose not to allow cookies, the website may not function as well as if you had accepted them. A cookie file is a so-called passive file and it cannot spread malware or computer viruses on your mobile device or computer.

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If you do not want cookies at all, you can manage this yourself! If you search DuckDuckGo for "how to disable cookies", you will find the recipe for your browser there. (DuckDuckGo does not store information about your search activity). You can also surf in incognito mode, then will not know anything about you..

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You can read more about how to provide, accept and reject information on this page; https://www.aboutcookies.org.

You can read more about GDPR - current personal protection legislation that applies in the EU/EEA: https://www.eugdpr.org.

 

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Overview of the cookies we use on our website

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Google Analytics

Used as a web statistics tool to collect information about how visitors use our website. Data collected via Google Analytics is used to better understand our visitors and how they use the website. What is stored is information about the number of visitors to the website, where the visitor comes from and which pages have been visited.

 

Facebook (og Instagram)

Facebook cookies are set if you have previously visited Facebook, or have clicked "like" or another link on my Facebook page. Cookies/info capsules are also used in connection with offers and advertisements on Facebook.

 

Google Tag Manager

Used as a web statistics tool to store the number of visits to the website, where the visitor comes from and which pages have been visited. The information collected is anonymous.

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What information do we collect and process?

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When you register via a form, order a service or product or visit our website, you may be asked to provide information. Depending on the situation, we may ask for the following personal data:

• Name

• Adress

• E-mail

• Phone nymber

• Payment history, amount charged, debit credit card information and other related transaction details

• History of your visits to our websites

• Other information such as in-depth questions or answers to forms

• Technical information: which web address you use to access our websites, your IP address and user behaviour, browser type, language and information about identification and operating system.
   

 

Consent

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We start from legitimate consent based on Paragraph 6f of the Personal Protection Act. If you have entered into a customer relationship with us previously, or you are a new customer, this will be a legitimate reason for sending you information. This is equated with consent in accordance with the Marketing Act, as the law has been in Norway for a number of years..  

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In order to be able to use the services available on our website, it is necessary that you provide us with a few personal details, such as first name and e-mail. If you do not wish to provide the necessary information, we will not be able to provide access to the desired service. 

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We never ask for more information than we need and we never share your information with third parties without consent, with the exception of our subcontractors mentioned above. All third parties who receive personal data from us are obliged to follow the applicable legislation and standards for the processing of personal data..

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By using services on our website, you confirm that you have read and that you understand and agree to the content of this privacy policy. You also consent to our processing of your personal data.​ You can withdraw this consent for us to store and process your personal data at any time. If you withdraw your consent, we will delete this information.

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Processing of personal data

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The information you provide is used for the following purposes:

• Give access to our free services and products

• Customer service and telephone contact

• Sales and marketing activities in the form of emails

• To obtain statistics and information about user behavior to improve both our deliveries and customer satisfaction

• Provide a more personal experience and deliver products and other relevant content that we think may be relevant for you

• Respond to requests

• Send the desired material

• Create and maintain a dialogue to build the customer relationship
  
  
   

Consent to email correspondence, direct marketing and further contact

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When you consent to us processing your personal data in accordance with the above-mentioned purposes, you consent to the following:

• We process your personal data in accordance with this privacy policy

• We may send you direct marketing via email about our free services and paid products

• We may contact you by e-mail or telephone

• Subscription to newsletters via e-mail that you have chosen to receive yourself. You can refuse further e-mails at any time by following the link at the bottom of our e-mails, or by contacting us directly.
  
  
   

How is the information stored and for how long?

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We process and store your personal data only for as long as it takes to fulfill the purpose of their collection, after which we delete the information

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Personal information is obtained through "opt-in forms" and purchases on our websites. The data is stored in our customer systems Kajabi and Stripe, which are recognized, globally leading suppliers of online customer systems, both for storing customer data and for marketing and delivery of services and products online.

Personal data such as names and e-mails can be uploaded to Ms Hjortland's Facebook page, with the aim of directing advertisements about relevant free content and offers. It is assumed that you have agreed to be on the e-mail list of Ms Hjortland and receive regular e-mails. 

If you have an active dialogue with us, we will take care of your information for 2 years from the last contact; then we remove the information we have about you. An active dialogue is defined as if you have interacted with us in the last 2 years via telephone, by opening or replying to e-mails, downloading material on the website or registering via a form.

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If you have consented to the processing of your personal data in connection with your acceptance of regular e-mails, we will continue to process your personal data until you terminate your subscription. We then store your personal data for up to 2 years before deleting the information.

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E-mail lists

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On our websites there are various "opt-in" boxes. This means that you can register on our e-mail list to be sent free value such as tips, inspiration, webinars and get our best offers if you want to buy products. You will then be asked to register your name and e-mail address. It will be clearly stated what we will send you, how often you will hear from us and how you can unsubscribe from the list.

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We use serious and reputable e-mail providers for sending this type of e-mail, and you will always have the opportunity to unsubscribe from lists you are on by clicking on an "unsubscribe" link at the bottom of the e-mails you receive. .

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Products you buy from Frk Hjortland AS

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When you buy a product from us, we ask you to register your name, e-mail and telephone number. You will be sent by e-mail information and links related to the product you have purchased. The e-mail address will also be your username to log in to courses you have purchased access to.

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Our course products are stored in Kajabi - a market-leading international course portal.

Credit card information is not stored at Frk Hjortland AS. All purchases go via our internationally leading payment platform Stripe Payments.

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Where can you see data Frk Hjortland AS has stored about you?

You can see all data stored on you under "My account" in our Kajabi course portal. There you can also change the type of membership, delete credit card information or end your customer relationship with us.

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Access and deletion

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If you have questions about our guidelines for cookies or wonder what is stored about you, you can at any time contact us for more information.

We hope this long document has been useful and informative for you to read! :)

 

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© Frk Hjortland

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